Frequently asked questions

No. You can check out as a guest and follow your order with a private link or the Track order page. An account adds saved addresses, coupons, reward points, reviews and your full order history.

Open the product page and pick a shade, scent or size. Each option has its own price and stock level. The Add to cart button on a product card uses the first option that is in stock.

Yes. Stock is reserved the moment your order is saved, so nobody else can buy the same item while you pay. If you cancel, the stock is released again.

You can cancel a pending, unpaid order from its order page. For anything else, contact us with your order number and we will help.

Card and bank payments through PayHere, cash on delivery (or cash at the store for pickup orders), and orders arranged over WhatsApp.

Only after PayHere sends us a verified payment notification. Returning to the website from the payment page does not, by itself, mark an order as paid.

We save your order first, then open WhatsApp with a ready-made message listing every item, quantity, total, and your details. Send it and our team will confirm payment and delivery with you.

Place the order, and pay the full amount in cash when your parcel is delivered or when you collect it from the store.

Delivery is Rs. 2,500 anywhere in Sri Lanka, and free for orders of Rs. 10,000 or more. Store pickup is always free.

Yes. Choose Store pickup at checkout and pick a date and time between 9:00 to 18:00.

Open Order history in your account. Each order shows its progress from placed to delivered or collected.

Yes. Every beauty product is sourced from the brand or its authorised distributor, stored away from heat and sunlight, and sent well within its expiry date.

Each clothing product lists its measurements in the Size & fit details. If you are between sizes, message us on WhatsApp and we will help you choose.

Of course. Add a note at checkout with the recipient's name and we will pack it gift-ready, without a price list inside.